Check in d.o.o.
GENERAL RENTAL TERMS AND CONDITIONS
- OUR SERVICES
Check in d.o.o., tourist agency, Splitska 6, 21300 Makarska, OIB: 87491784334, ID code: HR-AB-21-060319474, GMS: 00385 91 620 20 26, email: firstname.lastname@example.org (hereafter Agency), offers rental of holiday apartments owned by private owners (hereafter referred to as the Owner) on behalf of the owner name and at his expense, and provides accommodation to the customer/guest according to information available on the web site makarskaholidays.com
- CATEGORIZATION AND SERVICE DESCRIPION
Accommodation units are described according to the official documents about categorization of the property, and are based on the actual status of the unit. Arrival of guests is scheduled from 14:00 to 22: 00h. Departures from the units are scheduled up 10: 00 h. The key handover of accommodation units is done in the unit by the owner or a representative of the Agency.
The price for the apartment includes the right to use the apartment and its equipment for the reserved period, normal usage of water and electricity,
- RESERVATIONS AND PAYMENTS
Requests for accommodation are sent electronically by filling in the form on the web site www.check-in-croatia.com . After receipt of the inquiry, the Agency will check the availability of the required services and confirm the required service or offer an alternative option. If the guest accept new offer, it is necessary to send a final confirmation. When the guest is making the booking, the guest is obligated to provide all information required for the reservation. When booking is done, the guest automatically confirms that he is familiar with the General Terms and Conditions, and that he fully accepts those. Thus, everything stated in the agreement becomes legally binding both for the customer and the Agency. After Agency receive the booking confirmation, the Agency sends to the client an invoice for the advance/deposit payment and all necessary information to make the payment to the bank account of the Agency. Once payment is received on account of the Agency, the Agency sends to the customer a confirmation of the same. To make a reservation deposit is required in an amount determined by the Agency, and the remaining amount must be paid no later than 30 days prior to the arrival or upon arrival to the facility (an agreement in special cases). Guest can, as well, pay the total amount immediately upon receipt of invoice. From these rules the Agency may act differently in the case of “last minute” bookings and will search for a different payment schedule.
- ACCOMODATION PRICES
The price of accommodation includes the basic service as described in the booked accommodation unit. Prices are quoted in euros, and are calculation in Croatian Kuna’s. Check in d.o.o. keeps the right to change the prices in the case of changes in exchange rates. Special services are those services that are not included in the price (additional services that are arranged in advance – for example, Pet fee) or final cleaning and tourist tax which in some apartments are payable upon arrival to the reserved unit. The prices listed on our website are agreed on a contract based with the Property Owners and do not necessarily match the prices on the price lists in the reserved units. Any difference in price cannot be subject to complaint.
- THE AGENCY RIGHT TO CHANGE OR CANCEL THE RESERVATION
The Agency keeps the right to change the reservation in case of external circumstances. Booked accommodation can be replaced only with prior customer notification and placement in the same or higher accommodation category and at the same price range..
In cases where Agency has not substitute accommodation for paid accommodation, the Agency keeps the right to cancel the reservation with notice at least 7 days before arrival, and guarantee a full refund of paid amount.
- THE CUSTOMER RIGHT TO CHANGE OR CANCEL THE RESERVATION
In cases where customer wants to change or cancel a reservation, it must be done in writing or by e-mail. The changes like the number of persons or the date of booking can be done at least 30 days before arrival. When it’s not possible to change the reservation, and if the customer cancels the confirmed reservation, the customer shall respect following conditions in regards to cancelation of the reservation. Change of accommodation unit and any change within 30 days before arrival are considered as a cancellation.
In case of receipt of the cancellation notice the customer has to follow the rules for the calculation of costs in the following manner:
• For cancellations up to 30 days prior to the arrival the agency will charge 50% of the deposit payment from the customer
• For cancellations 30 to 21 days before arrival to accommodation unit the agency will on behalf of the owner charge 60% of the total price from the customer
• For cancellations 21 to 14 days before arrival to accommodation unit the agency will on behalf of the owner charge 80% of the total price from the customer
• For cancellations 14 to 0 days before arrival to accommodation unit the agency will on behalf of the owner charge 100% of the total price from the customer
If guest, in reserved accommodation unit does not come until midnight on the day of arrival, and have not contacted the Agency that day, the reservation will be canceled and cancellation fees will be charged as described above.
- THE RESPONSABILITY OF THE AGNECY AND OWNERS
The Agency will take good care of the rental guests and will work for good interests of the customer. The owner of the property shall ensure that the guest receives all paid services. When the guest arrives at the apartment the apartment has been cleaned and is in good condition. There is one set of bed linen and towels for each confirmed person.Exceptions to these services can only occur in cases where Owner or Agency has no control, for example nature disasters, strike, or some other unforeseen actions.
- RESPONSABILITY OF THE CUSTOMER
The customer is obliged to:
• have valid travel documents,
• respect house rules in accommodation units
• to compensate the owner for any damage caused in the unit and its equipment
• show respect to other neighbors regarding for example loudness
• Register the right amount of people and correct personal information of all persons staying in the accommodation unit
• Not to bring animals to the property if not agreed with the Agency/Owner
In case of breakage any of one of these conditions, the rental period may be cancelled without any compensation.
- LUGGAGE AND PERSONAL BELONGINGS
Neither the Owner nor the Agency is responsible for damaged, lost or stolen luggage or personal belongings which are stored in the accommodation unit. Lost or stolen luggage shall be reported to the local police station in Croatia.
- TRAVEL INSURANCE
The reservation does not include travel insurance for the Customer. It is the responsibility of the Customer to have insurance before leaving the home country.
If the Customer is not satisfied with the apartment or the services delivered by the agency, the Customer has the right to complaint. Any complaints must be in written.
If the Customer by arrival is not satisfied with the apartment, it is the responsibility of the Customer to immediately report this to the agency. It is thereafter all the involved parties responsibility to eliminate the reason for the complaints. If the complaints result in getting a new apartment, the new apartment shall be of same standard as the original apartment.
If the Customer does not accept the new apartment which is offered, the Agency has no longer responsibility for further actions.
If the Customer for any reason moves out of the apartment before talking to the Agency, the Agency will not consider any complaints from the Customer afterwards.
If it is not possible to find an accepted solution of the complaints from the Customer, the Customer and the service provider shall together make a written report which needs to be signed from both parties. Each of the parties will keep one copy of the report.
Complaints from the Customer must be sent to the Agency within 1 week after departure from the apartment. The complaints must include a report signed by the Customer and Agency. An evaluation of the complaints from the Customer must be answered by the Agency within 30 days from receiving the complaints.
No form of complaints can result in a higher compensation than the total amount of the deposit and the rental fee that has been paid.
If the Customer finds the action of the service provider as a result of a complaint insufficient, the case shall be brought to the court in Makarska, Croatia.
- ACCEPTANCE OF GENERAL RENTAL TERMS AND CONDITIONS
By paying the deposit the Customer confirms to have read and accepted the general rental conditions.